“The outlet space is way too complicated and confusing right now, and the shopping experience feels unnecessarily chaotic. It’s too hard for consumers to sort between genuine, first-rate products, and gear that was made specifically for the second-tier market. REI Garage is a complete rethink of this space. We are curating gear so that the shopping experience is clearer, simpler, and less pressured. We’re working with vendors to find top-tier closeout product and offering it at the best possible prices. This is a very different approach from how most companies operate in this space, and we think it is more aligned with the experience customers expect at REI,” said Mark Seidl, REI’s divisional vice president of Digital Retail and general manager of REI Garage.
Over the past 18 months, the co-op engaged its members to redesign REI outlet. That process led REI to build REI Garage around three promises:
- Quality first: REI Garage offers products that share the same standard of quality as REI’s full-price business. The only difference is that REI Garage products are closeout items.
- Distinct shopping experience: REI Garage provides a separate shopping experience that is designed for the off-price shopper, but still offers the convenience of a shared shopping cart with REI.com and returns in store.
- Stand behind its products: All products are backed by REI’s 100% Satisfaction Guarantee.
Each product sold by REI Garage is purposefully selected by a team of expert buyers to ensure high quality, varied assortment and the best deals. All products are new and unused end-of-season closeouts and previous-year models purchased specifically for REI Garage.
REI is unique in its ability to offer these exclusive deals. The co-op’s trusted relationships with vendor partners allows it to have the best access to closeout products, and with decades of expertise the co-op can offer the best closeout gear and apparel to members.
Source: Press Release